Send us a photo of your bill. We check every line for estimated readings, wrong tariffs, outage charges and sudden spikes. Then we email the dispute to your municipality, read its replies and chase it until the credit is on your account. A prepaid service: top up, and pay only for the checks and disputes you use.
Today these get fixed one case at a time, by councillors, ratepayer groups and the Public Protector. Many follow patterns we can spot on the bill itself.
When nobody reads your meter, the municipality bills a guess. A guess can run far above what you really use, month after month.
What we do: spot the "E" on your bill, compare the estimate with your real usage, and ask for a dated photo of your meter as proof.
A residential property billed as a business pays more for the same water and electricity, every month, until someone notices.
What we do: check your tariff against your property type, then claim back what you overpaid and get the lower rate applied from now on.
If the water or the power was off, you shouldn't be billed as if you used it.
What we do: match your billing period against outages reported in your suburb, and ask you to confirm the dates before we claim.
A bill far above your usual can mean a faulty meter, a misread or a leak on your side.
What we do: compare the bill with your own past usage, and ask you what changed before we call it an error.
From the photo of your bill to the credit on your account, this is exactly what happens.
Take a photo, upload the PDF, or forward your e-bill to your own RevenueGuard address.
Meter readings, tariff, outage dates and your past bills. You see each problem, what it's worth in rand, and the evidence behind it.
With your meter photo and bill attached. You see the price first, and nothing is sent until you approve it.
We find the right address for you, whichever of South Africa's 257 municipalities bills you, and copy you in. Their replies come to us and we tell you what they say.
No reply? We follow up, then escalate to the municipal manager, and write your Public Protector complaint if it comes to that. We read every new bill until the credit appears.
Each municipality has its own dispute window. We show your date as soon as we check, and remind you before it closes.
We work out that amount, so your account stays in good standing while the dispute runs.
Municipalities usually correct the bill rather than pay cash. We tell you when the credit lands.
Top up your credit by card, and each bill check or dispute comes off it. One home, a rental portfolio or a business: the same price per job, and you always see it before we start.
R15a bill, from prepaid credit
R49a dispute, from prepaid credit, only when you want one
All 257: the 8 metros and every local and district municipality. We read which one bills you from your bill and find where its account queries go, so you never need to know where to send anything. Each has its own dispute process and deadlines, and we follow them.
Billed by another municipality? Send us your bill: we cover it too.
Something else? Ask us.
It depends on your municipality. An eThekwini councillor advises disputing within 30 days of an incorrect bill, and other municipalities have their own rules. When we check your bill, we show the deadline that applies to you.
All 257 in South Africa: the 8 metros and every local and district municipality. We read your municipality from your bill and find where its account queries go, so you don't need to know.
Everyone pays as they go from prepaid credit: R15 to check a bill and R49 for a dispute, which covers emailing it, reading the replies, chasing and escalating. That goes for households, landlords, managing agents and businesses alike. There are no monthly or setup fees, and you always see the price before we start.
Keep paying the part of the bill you're not disputing, so your account stays in good standing. We work out that amount for you.
We follow up by email, then escalate to the municipal manager. If it still isn't resolved, we write your complaint to the Public Protector for you to lodge.
Usually not. Municipalities tend to correct the bill with a credit on your account. We read your next bills and tell you when the credit appears.
Every flag shows the figures behind it, and when we're not sure, we ask you first. If a flag is wrong, tell us in one tap and we won't count it.
We use it only to check it and build your dispute. You can delete it at any time, and we handle your personal information under POPIA.
Prepaid: R15 a bill, from credit you top up from R50. You'll see what's wrong, what it's worth and your deadline.
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